Frequently Asked Questions

Support | FAQ (NetSafa Policy Control):

Table of Contents

What do 'Server' and 'Client' mean?
How do I login to the server?
Why does it tells me to assign IP address right after the first installation?
Why is there an Update Error?
I tried to send a message to my administrator using the 'Send Message' in the Client. But after clicking the Send button, it says 'Server has not started'. What does that mean?
I want to monitor my company's server using NetSafa Policy Control. Should I install the 'Server' or 'Client' module in my server?
I have downloaded and installed the trial from your website. But the server displays only 1 active client computer, even though I had installed in many other clients. Why is that so?
I want to record client activities screen, but when I click the start button in the 'Record' feature, it does nothing. What is the problem?
When I click the Application tab, a error appears, saying 'Cannot connect'. Why? At the top of the tab, it says: 'Selected PC(s): All Computers.
I applied an Internet policy to the client computers. But client can still open websites. How come? We are using Mozilla Firefox.

1. What do 'Server' and 'Client' mean?

'Server' refers to NetSafa Server module, where it is the administrator console to enforce the IT policies to all other computers in the network. 'Client' refers to the other computers in the network where the policies will be enforced.

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2. How do I login to the server?

Before the build #221, we received many similar questions. We would prefer our users to read the user manual where the information can be found, however, to make things easy for our customers, we have decided to included the default login information at the login screen. The default login is Username: admin, Password: password. For security reasons, system administrators must change this information to avoid unnecessary tampering of the policies set. Go to Tools->Control Panel->Protection to add/edit users and set passwords.

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3. Why does it tells me to assign IP address right after the first installation?

IP addresses varies from networks to networks. Some networks uses 192.168.x.x, some uses 10.0.x.x and others use totally different set of IP address. By the way, IP means Internet Protocol. So it is up to the system administrators on how they prefer to assign the network. Therefore, this action of assigning IP addresses right after the first installation is very crucial in setting up your server correctly. You can change the IP address anytime by going to the Control Panel->Connection.

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4. Why is there an Update Error?

Update means Web update in progress. Your computer must be online or connected to the Internet for the update to takes place. If you are offline or not connected to the Internet, the process to download the latest build from our Web Server is broken, and thus you will receive the 'Update Error' warning. Once you are back online, the update will takes place.

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5. I tried to send a message to my administrator using the 'Send Message' in the client. But after clicking the Send button, it says 'Server has not started.' What does that mean?

It simply means your system administrator has not opened the Server module. The Server module service has not started. Wait till the Server module is up and running, then retype and resend the message again.

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6. I want to monitor my company's server using NetSafa Policy Control. Should I install the 'Server' or 'Client' module in my server?

In order to monitor any computers, whether it is your normal workstations or servers, you must install the 'NetSafa Client' module into that computer.

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7. I have downloaded and installed the trial from your website. But the server displays only 1 active client computer, even though I have installed in many other clients. Why is that so?

The downloadable version is limited to only 1 client, although there is no time limit. We have provided our users with this option so that they can use this for their trial or for home users as well. You are able to view the Client License by going to Help->About NetSafa Server.

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8. I want to record client activities screen, but when I click the Start button in the 'Record' feature, it does nothing. What is the problem?

You must install the Windows Media Encoder 9 which is available in the install screen (Install Windows Media Encoder 9) in the 'Client' computer only. 'Server' computer no need to install this file.

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9. When I click the Application tab, an error appears, saying 'Cannot connect'. Why? At the top of the tab, it says: Selected PC(s): All Computers.

Because the Selected PC(s) shows All Computers, there is no way the program will be able to show you the applications for all your computers in the network. It is just impossible. Therefore you must select an active computer, one at a time, in order to view real-time monitoring of either Internet, device, process or application.

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10. I applied an Internet policy to the client computers. But clients can still open websites. How come? We are using Mozilla Firefox

Currently, the only web browser that is supported is Internet Explorer. Therefore, you need to select the IE as your default browser for the Internet policy to take effect.